Terms and Conditions | Eventlights.shop

Terms and Conditions

Last update: 5. 7. 2024

We have created our General Terms and Conditions based on the recommendations of the Austrian E-Commerce Quality Seal.

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Our webshop has carried the E-Commerce Quality Seal since April 2006 and is reviewed annually. Click on the quality seal for more information.

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Email: info@eventlights.shop
Tel AT: +43 7613 44 2 11
Tel DE: +49 7031 98 95 50

The complete company and contact information, can be found here: Company information.

1. General Information

The General Terms and Conditions apply to the sale and delivery of goods and the provision of services by our company. Deviating conditions of the buyer are only valid if we have agreed to them in writing or signed them in a company manner.

By sending the order, the buyer agrees to these General Terms and Conditions and is bound by them. Our range of offers is non-binding. The order of a fully legally competent customer (persons over the age of 18) constitutes an offer to conclude a purchase contract. The confirmation of receipt of the order sent by us subsequently in accordance with § 10 (2) ECG does not constitute acceptance of the offer. The purchase contract is only concluded when we deliver the ordered goods, confirm the order by sending a second email as an order confirmation, or otherwise accept the customer’s offer. All offers on our website are subject to change, non-binding, and only available while stocks last.

2. Ordering Process, Order Correction, Order Cancellation

If you have selected the desired product, you can place it in the shopping cart without obligation by clicking the [add to cart] button. You can view the contents of the shopping cart at any time by clicking the [cart & checkout] link without obligation. You can remove the products from the shopping cart at any time (by clicking on "delete"). If you want to purchase the products in the shopping cart, click on the [checkout] button.

You can "order as a guest," where customer data is stored, but no password is assigned for a customer account. For a new order, the address data must be entered again.

Alternatively, you can create a customer account with a password via the "register" button. For a new order, you can log in and use the saved addresses. If you already have a customer account, you can log in here with your email address and password.

Your data will be transmitted encrypted. After entering your data and selecting the type of payment and delivery on the "checkout" page, you can complete the order by clicking the [buy] button.

If something did not work as expected, contact us (info@eventlights.shop), and we can correct or cancel incorrect orders (as long as they have not been paid for).

3. Contract Language

The content of the contract, all other information, customer service, data information, and complaint handling are offered in German and English.

4. Prices

The prices apply at the time of the order, including statutory VAT plus all shipping costs incurred. They are visible in the shopping cart before the conclusion of the contract and then in a contract confirmation sent to the customer.

For sales to EU entrepreneurs with a VAT number, no VAT is charged if the company's headquarters are outside Germany, and the shipment is from our warehouse in Germany (intra-community delivery). These entrepreneurs must pay the VAT in their home country. German companies are charged 19% VAT if shipped from the German warehouse.

For other shipping methods (e.g., shipping from the warehouse in Austria, direct shipping from a supplier's warehouse), the VAT may be calculated differently for business customers. We will inform you in these cases which VAT rate is charged.

If export or import duties and customs clearance fees of the transport company become due during shipping, these are also borne by the customer (information on this can be obtained from the relevant customs office). Billing is done in euros by default.


Right of Withdrawal


  • Please contact us by email for defective or incorrectly delivered products: info@eventlights.shop

  • We can often solve such problems without return shipping!

If we make mistakes, we strive to correct them quickly and at no cost! It is enough to call or email us, and we will quickly find a solution.

Consumers also have the right to withdraw from the contract without giving any reason - Here you can find the exact provisions on the statutory right of withdrawal:

Consumers according to the Consumer Protection Act from EU countries have the right to withdraw from this contract within 30 days without giving any reason. For entrepreneurs according to §1 UGB, there is no statutory right of withdrawal.

The withdrawal period is: In the case of a purchase contract, 30 days from the day you took possession of the goods OR a third party named by you, who is not the carrier, took possession of the goods. If the order is sent in several partial deliveries, the period applies from the receipt of the last partial delivery.

To exercise your right of withdrawal, you must inform us (Email: info@eventlights.shop, Tel: +43-7613-44211, Post: Eventlights-Thomas Gattinger, Traunfeldstraße 1, 4663 Laakirchen, Austria) by means of a clear statement (e.g., an email or a letter sent by post) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory. To meet the withdrawal deadline, it is sufficient to send the communication about the exercise of the right of withdrawal before the withdrawal period expires.


Sample Withdrawal Form (You do not have to use it, you can withdraw informally by email: info@eventlights.shop)
PDF Download

Thomas Gattinger
Traunfeldstraße 1
4663 Laakirchen

By email to: info@eventlights.shop

I/We hereby withdraw from the contract concluded by me/us for the purchase of the following goods*/the provision of the following service*

Order ID:

Ordered on*/received on*

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only in case of communication on paper)


*Delete as appropriate.

Consequences of Withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (except for the additional costs arising from choosing a different type of delivery than the cheapest standard delivery offered by us) without delay and at the latest within 14 days from the day we received the notice of your withdrawal from this contract.

For this refund, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this refund. In the case of purchase contracts where we did not offer to collect the goods ourselves in the event of withdrawal, we can refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

If you have received goods in connection with the contract, you must return the goods to us without delay and in any event no later than 30 days from the day you inform us of the withdrawal from this contract.

Address to return goods:

Thomas Gattinger
Traunfeldstraße 1
4663 Laakirchen

The deadline is met if you send the goods before the period of 30 days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

If the customer is an entrepreneur, a withdrawal is entirely excluded. There is no right of withdrawal for customers outside the EU.

No Right of Withdrawal for Custom Orders

Consumers do not have a right of withdrawal for contracts for goods that are made to customer specifications or are clearly tailored to personal needs. This includes, for example, special cuts of fabrics/tulle, colours mixed for the customer, products individually printed for the customer, products individually packaged or configured for the customer.

6. Payment

We accept the following payment methods:

  • Credit card (Visa, Mastercard, American Express, CartaSi, Cartes Bancaires)
    For payment by credit card, the charge is made on the day the order is placed. For credit card payments, the customer provides the following data: cardholder, card number, credit card company, expiry date, CVV code. Additionally, the Mastercard Securecode/Verified by Visa code may be requested if it is set up for the card. The data is transmitted via SSL encryption with at least 128-bit key and is thus not visible to unauthorised persons. Credit card payments are provided by the service provider Mollie B.V. We only receive confirmation of the payment from Mollie B.V. and have no access to your credit card data! We do not process or store credit card data, so please do not send card data to us by email.

  • PayPal (Visa, Mastercard, direct debit, and other country-specific payment methods)
    PayPal payments are processed by PayPal (Europe) S.à r.l. et Cie, S.C.A. You can find the terms and conditions and more information at this link: https://www.paypal.com/at/webapps/mpp/ua/legalhub-full. We only receive confirmation of the payment from PayPal and have no access to your credit card or bank details!

  • Bank transfer before delivery
    You can transfer the amount to the German bank account of our payment service provider Mollie B.V. after placing the order. The bank details will be displayed after the order. We will ship the goods after receiving the payment (a bank transfer can take 1-2 business days).

  • EPS (Austria)
    Payments with EPS are provided by the service provider Mollie B.V. You can pay with your Austrian bank account via EPS. The payment is confirmed directly in your bank's online banking like a normal transfer with PIN/TAN. We receive immediate confirmation of the payment and can ship the goods immediately.

  • iDEAL (Netherlands)
    Payments with iDEAL are provided by the service provider Mollie B.V. You can pay with your Dutch bank account (almost all Dutch banks are supported) via iDEAL. We receive immediate confirmation of the payment and can ship the goods immediately.

  • Bancontact (Belgium)
    Payments with Bancontact are provided by the service provider Mollie B.V. You can pay with your Belgian bank account (many Belgian banks are supported) via Bancontact. We receive immediate confirmation of the payment and can ship the goods immediately.

  • KBC/CBC Payment Button (Belgium)
    Payments with the KBC/CBC Payment Button are provided by the service provider Mollie B.V. Belgian customers of KBC/CBC Bank pay conveniently online via the KBC/CBC payment button. We receive immediate confirmation of the payment and can ship the goods immediately.

  • Belfius Direct Net (Belgium)
    Payments with Belfius Direct Net are provided by the service provider Mollie B.V. Belgian customers of Belfius Bank pay conveniently online via the Belfius Pay Button. We receive immediate confirmation of the payment and can ship the goods immediately.

7. Payment Default

In the event of default of payment by the customer, we are entitled to claim the statutory default interest. The statutory default interest rate between consumers and entrepreneurs is 4 percentage points above the base rate.

8. Dunning and Collection Fees

In the event of default, even without fault, the contractual partner undertakes to reimburse us for the dunning and collection fees to the extent necessary for appropriate legal prosecution and proportionate to the claim, specifically in the event of the involvement of a collection agency. The customer undertakes to reimburse the costs incurred, provided they do not exceed the maximum rates of the collection agencies. If we operate the dunning system ourselves, the debtor undertakes to pay EUR 12 per reminder and EUR 5 per half-year for maintaining the debt relationship in the dunning system.

9. Default of Acceptance

In the event of default of acceptance by customers who have ordered as entrepreneurs, we are entitled to store the goods with us, for which we charge a storage fee of EUR 1 per calendar day commenced. At the same time, we insist on contract fulfillment.

10. Retention of Title

We retain title to the delivered service or goods or the media processed or created by us until all payments from the business relationship with the customer have been received. If the customer resells the goods subject to retention of title, they must also pass on the retention of title. The customer must notify us immediately of any third-party access to our goods subject to retention of title. Pledges, assignments as security, and similar actions with the goods subject to retention of title are only permissible with our prior consent. In the event of default of payment, if immediate payment is not made after a reminder, the goods subject to retention of title must be returned to us immediately. The return costs are borne by the customer.

11. Data Protection

Protecting your personal data is very important to us. We process your data exclusively based on legal regulations (GDPR, TKG 2003). You can find our full privacy policy under the menu item "Privacy Policy“: https://www.eventlights.shop/en/privacy-policy

12. Warranty, Liability, Guarantee

The warranty is based on the statutory provisions. It is limited to the statutory period of 24 months from the receipt of the goods by the buyer or, in the case of services, from the completion of the service. In the case of justified complaints, either free replacement or improvement is made, for which a reasonable period must be allowed. If an exchange or improvement is not possible (not possible, too much effort, unreasonable, delay), the buyer is entitled to a price reduction or, if the defect is not minor, cancellation of the contract (rescission).

Emerging defects must be reported as soon as possible upon delivery or after they become visible, with a failure to report them upon delivery or after becoming visible having no effect on the consumer's warranty claims. If the purchase is a commercial transaction for the customer (B2B), they must inspect the goods no later than 2 weeks after receipt and notify us immediately of any defects found.

Our company is only liable for damages in cases of intent and gross negligence. This does not apply to personal injuries or consumer transactions. The presence of slight or gross negligence must be proven by the injured party, provided it is not a consumer transaction. The replacement of (defect) consequential damages, other property damages, financial losses, and damages to third parties against the customer, provided it is not a consumer transaction, is excluded. Our company, as the operator of the webshop mentioned in the legal notice, provides the services with the greatest care but is not liable for services provided by third parties or obtained from third parties.

The guarantee must be claimed from the guarantor (the manufacturer/sometimes also the seller, if the latter is the manufacturer) and is provided according to their provisions. Any guarantee conditions can be found in the contract confirmation. The statutory warranty is not limited by claiming the guarantee.

When shipping goods in consumer transactions, the risk of loss or damage to the goods only passes to the consumer once the goods are delivered to the consumer or a third party designated by them, who is not the carrier. However, if the consumer concludes the transport contract themselves, without using a choice suggested by us, the risk passes to the carrier as soon as the goods are handed over.

13. Applicable Law, Jurisdiction

The contractual partners agree on the application of Austrian law. If the consumer has their domicile or habitual residence in the country or is employed in the country, any legal action against them can only be brought before the court with jurisdiction in the area of their domicile, habitual residence, or place of employment; this does not apply to legal disputes that have already arisen. The UN Sales Convention and all provisions referring to the UN Sales Convention are expressly excluded.

For contracts with businesses, our company's headquarters is agreed as the place of jurisdiction.

14. Place of Fulfillment for Business Transactions

The place of fulfillment for all services from the contract is our company's headquarters.

15. Copyright

All messages, graphics, and the design of our website are for the personal information of our customers only and are copyrighted. Product images and texts may not be used online (e.g., in other webshops/reselling products) or offline (e.g., in product catalogs) unless we agree to the use in individual cases in writing.

Product images, in particular, may contain protected content from third parties (e.g., Shutterstock) that is exclusively licensed for use in our shop. Texts in our shop may not be used in other web content, as this can cause problems with search engines like Google (duplicate content).

If you want to present our products:

  • Take your own photos of them

  • Describe them in your own words

  • Link to our webshop page, e.g., on Facebook or other networks

  • Ask us if you are unsure: info@eventlights.shop

16. Arbitration

We are committed to participating in the arbitration procedure of the Internet Ombudsstelle (formerly: Internet Ombudsman) in the event of disputes. More information on the types of procedures can be found at https://www.ombudsstelle.at/.

The OS platform can also be used to resolve disputes with our company: https://ec.europa.eu/consumers/odr.

Our email address: info@eventlights.shop

17. Delivery

Delivery is made by DPD, DHL, GLS, UPS, or by post. More information can be found here: https://www.eventlights.shop/en/shipping-costs/

18. Shipping Costs

You can find the shipping costs here: https://www.eventlights.shop/en/shipping-costs/

19. Storage of the Contract

The contract text is stored by us and can be requested by you after completing the order process. You can print the order data immediately after sending it. For this, you can either use the subsequent "Your Order" page or the "Order Confirmation" email.

20. Miscellaneous

Recourse claims within the meaning of the Product Liability Act are excluded unless the claimant proves that the defect was caused in our sphere and was at least grossly negligent. The contractual partner waives the possibility of offsetting. This does not apply to consumers. We recommend that statements, notifications, etc., addressed to us – except for defect notifications – be sent to us in writing.

Voluntary codes of conduct: E-Commerce Quality Seal. You can check our E-Commerce Quality Seal at this link: https://www.guetezeichen.at/zertifikate/shopzertifikat/wwweventlightsshop/