Fast shipping

Fast shipping is part of our customer service! For this reason we keep all our products in stock, and can generally dispatch them immediately after receipt of your order/payment.

We dispatch all orders as insured parcels, and pack the goods with sufficient protective padding to minimise damage during transport. In the rare event that you receive damaged goods, please send us a photo and we will replace the goods as soon as possible (irrespective of transport insurance).
After dispatch, you will receive a shipping confirmation and the tracking number, which allows you to trace the parcel. The goods are shipped on the same day for orders and payment received by 11:00.

Please provide us with an alternative delivery address (workplace, neighbour etc.) should you not be at home during the day.

EU Countries

We ship to most countries in the European Union. Some EU/EWR countries or regions can not be selected as delivery countries because of high shipping or customs processing costs. We accept invoice addresses in all EU/EWR countries, please contact us if your invoice address shall be in a country which can't be selected in our system - we will then put in manually. If your country can't be selected as shipping country please contact us, so that we can check if shipping is possible.

We may not ship to special regions/islands which require customs processing.

We do not ship outside Europe. If you are located outside Europe you can work with a forwarder with an EU address, which transports the products to your country and handles customs processing etc. We always invoice value added taxes according to European regulations, it is not possible to invoice tax-free if you intend to export products. Our products are certified for the European market only, they may not be suitable for countries outside Europe.

Austria, Germany

€ 6,90 incl. VAT per order
Standard delivery period: 2-4 business days (Monday-Friday)

Free shipping from € 59

BE, NL, LU, CZ, SK, SI, HU

€ 11,90 incl. VAT per order
Standard delivery period: 2-4 business days (Monday-Friday)

Free shipping from € 129

FR, IT, GB, PL, DK, LV, LT

€ 13,90 incl. VAT per order
Standard delivery period: 2-4 business days (Monday-Friday)

Free shipping from € 129

Sweden, Ireland

€ 17,90 incl. VAT per order
Standard delivery period: 3-5 business days (Monday-Friday)

Spain, Portugal, Estonia, Romania

€ 19,90 incl. VAT per order
Standard delivery period: 3-5 business days (Monday-Friday)

Croatia, Bulgaria, Finland

€ 21,90 incl. VAT per order
Standard delivery period: 2-5 business days (Monday-Friday)

Greece

Post:

up to   2 kg:    € 19,90 incl. VAT
up to   4 kg:    € 21,90 incl. VAT
up to 10 kg:    € 26,90 incl. VAT
Standard delivery period: 5-6 business days (Monday-Friday)

DPD:

up to 20 kg:   € 42,90 incl. VAT
Standard delivery period: 3-5 business days (Monday-Friday)

Malta, Cyprus

Post:

up to   2 kg:    € 19,90 incl. VAT
up to   4 kg:    € 21,90 incl. VAT
up to 10 kg:    € 26,90 incl. VAT
Standard delivery period: 5-9 business days (Monday-Friday)

Non-EU Countries

Switzerland, Liechtenstein

Post:

up to   2 kg:    € 20 excl. VAT.*
up to   4 kg:    € 25 excl. VAT.*
up to 10 kg:    € 35 excl. VAT.*
up to 20 kg:    € 50 excl. VAT.*

Standard delivery period: 2-4 business days (Monday-Friday)

*This fee covers the freight costs, packaging material and the preparation of the customs form. Products that are considered dangerous goods (hairsprays, nail polish) cannot be sent with this shipping method.

Import processing is carried out by the Swiss Post. Costs see: https://www.post.ch/en/receiving-mail/customs-clearance-fees plus Swiss VAT (currently 7,7%) plus Swiss customs fees.

If the invoice amount is less than 65 CHF (about 60 EUR) no taxes may be charged (see Swiss Post FAQ) - but we cannot guarantee this.

DPD:

€ 50 excl. VAT per order*
Standard delivery period: 2-4 business days (Monday-Friday)

*This fee covers DPD's freight and customs clearance for export.

Import processing is carried out by the shipping company Gebrüder Weiss. COST: Around 25 Swiss francs for import customs clearance plus VAT (currently 7,7% on the invoice value) plus Swiss customs fees. The customer receives a separate invoice from Gebrüder Weiss for these charges, unfortunately we can not invoice those fees directly!

Serbia, Bosnia and Herzegovina, Montenegro

Post:

up to   2 kg:    € 20 excl. VAT.*
up to   4 kg:    € 25 excl. VAT.*
up to 10 kg:    € 35 excl. VAT.*
up to 20 kg:    € 55 excl. VAT.*

Standard delivery period: 8-12 business days (Monday-Friday)
Faster shipping is possible (higher shipping costs), please inform us at which date you will need the products!

*This fee covers the freight costs, packaging material and the preparation of the customs form. Products that are considered dangerous goods (hairsprays, nail polish) cannot be sent.

Import processing is carried out by the postal service of the recipients country. Please ask the postal service in your country for the fees. Typically custom processing fees, VAT and customs fees are invoiced to the recipient of the products!

Norway, Iceland

Post:

up to   2 kg:    € 20 excl. VAT.*
up to   4 kg:    € 25 excl. VAT.*
up to 10 kg:    € 35 excl. VAT.*
up to 20 kg:    € 55 excl. VAT.*

Standard delivery period: 4-5 business days (Monday-Friday)

*This fee covers the freight costs, packaging material and the preparation of the customs form. Products that are considered dangerous goods (hairsprays, nail polish) cannot be sent with this shipping method.

Import processing is carried out by the postal service of the recipients country. Please ask the postal service in your country for the fees. Typically custom processing fees, VAT and customs fees are invoiced to the recipient of the products!