Our terms and conditions are based on the recommendations of the Austrian E-Commerce certification mark, and designed as customer-friendly as possible.
WITH US YOU CAN SHOP SAFELY!
Our web shop supports the e-commerce trust mark since April 2006 and is reviewed annually. Click on the label for more information.
Is there a problem? Contact us, we will find a solution for you!
Phone: +49 7031 98 95 50 (we speak english and german)
The full company and contact information, can be found here: Company information.
The general terms and conditions apply to the sale and delivery of goods or the services provided by our company. Different conditions of the buyer may only apply if we have agreed to them in writing.
By placing the order, the buyer agrees to these terms and conditions and understands that they bind him. The order of the legally competent customers (those 18 years of age) constitutes an offer to enter a purchase contract. The automated confirmation of the receipt of the order within the meaning of § 10 para 2 ECG (Austrian E-commerce law) is in itself not an acceptance of the offer. The purchase contract is only concluded when we deliver the ordered goods, by sending a second email confirming the order or by any acceptance of the customer's offers. All offers on our website are subject to change, without obligation and only available while supplies last.
If you have selected the desired product, you can put this in your shopping cart without obligation, by clicking the button [add to cart]. You can view the content of the cart at any time by clicking [To checkout]. The products can be removed from your cart at any time by clicking the [Remove] button. If you want to buy the products in your cart, click the button [To checkout]. Please then enter your data. If that is your first order, your data will be stored. For additional orders, it will suffice to enter your login and password, which you have acquired during your initial registration. You can order without setting a password, and then request a password at a later time.
Your data will be encrypted. After entering your data and selection of the type of payment and delivery, we will take you through the [Next] button to your order overview where you can check your entries once again. Use the [Change] button, if you want to correct your entries. By clicking the button [Place order] you complete the ordering process. The ordering process can be interrupted at any time by closing the browser.
Did something not work as desired? Contact us (email@example.com), we can modify your order or cancel it (as long as it has not been paid).
The contract terms, all other information and customer service is offered in the language chosen in the webshop.
The prices at the time of the order are including VAT and exclude shipping costs. They are displayed prior to sending the order in the basket and in the checkout and thereafter in a contract confirmation, sent to the customer.
For sales to businesses with a VAT number, no VAT is charged when the delivery address is located outside of Austria. It is the companies responsibility to pay VAT in their home country. Austrian companies are charged 20% Austrian VAT because the goods will be shipped from our warehouse in Austria.
For sales to Swiss customers (private or company) we invoice 8% Swiss VAT (already included in the prices). We handle customs processing and pay customs duties (Delivered Duty Paid - DDP)
For sales to customers outside the EU/Switzerland NO VAT is charged, but these customers have to pay the national import duties and import taxes (You can find more information at your tax office) and possibly pay expenses invoiced by the transport company.
Prices are displayed by default in Euro (EUR). As an optional service, we offer to display the prices in other currencies (e.g. CHF, SEK, PLN). Fees can be included in the exchange rates between EUR and the other currency. We don’t guarantee for the accuracy of the exchange rates at a given time.
Credit card payments are processed in the chosen shop currency. Cards issued outside the Euro-zone: The card issuer may bill fees for using the card abroad (e.g. 1%). We have no influence on such fees.
We try our best to solve problems quickly! Just call us, write in the chat or mail us, and we will find a solution!
EU Consumers, according to the Austrian Consumer Protection Act (KSchG), have the right to cancel this contract within 14 days without giving a reason. Entrepreneurs / business purchasers, (according to §1 of Austrian Business Code / UGB) have no right of rescission.
The cancellation period is:
1. In the case of a purchase contract, within 14 days from the date on which you have taken the product/s in possession or a third party named by you, other than the carrier.
2. In the case of a contract for several goods or multiple parcels that are supplied separately, which the consumer has ordered in a single order, the time of cancellation is 14 days from the date on which you or a third party nominated by you, which is not the carrier, took on the last goods or parcel in possession.
3. In the case of a contract for the supply of goods in several partial shipments, the time of cancellation is 14 days from the date on which you or a third party nominated by you, which is not the carrier, took on the last goods or parcel in possession.
To exercise your right of rescission, you must contact us (Email: firstname.lastname@example.org, Phone: + 43-7613-44211, Postal: Eventlights.shop - Thomas Gattinger, Traunfeldstrasse 1, 4663 Laakirchen, Austria) by means of a clear statement (e.g. E-mail or a letter sent by mail) of your decision to withdraw from this contract. To meet the cancellation deadline, it is sufficient that you send your communication expressing your right of rescission before the given deadline.
Sample withdrawal form (no obligation to use it, you can just email: email@example.com)
via Fax to: +49 7031 98 95 59
or via Email to: firstname.lastname@example.org
I/we(*) hereby withdraw from the contract concluded with me/us(*) for the purchase of the following goods(*)/the provision of the following service(*)
Ordered on* / received on*
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for notice on paper)
(*) Cross out what does not apply.
Effects of rescission
If you withdraw from this contract, we will reimburse all payments we receive from you, including delivery costs (except for the additional costs arising from choosing a different method of delivery than the one offered by us, the cheapest Standard), and repay immediately, at the latest within 14 days from the date on which the notice of cancellation is received from you.
For this refund, we use the same method of payment that you used in the original transaction, unless you expressly agreed otherwise; in any case, you will not be charged fees for such repayment. In the case of contracts of sale in which we have not offered to collect the goods, we may refuse reimbursement until we have received the goods back, or until you have demonstrated that you have returned the goods.
If you have received goods in connection with the contract, you have to return the goods to our warehouse promptly, and in any event not later than fourteen days from the date on which you notify us of the cancellation.
Address to return goods:
If the customer is a trader, reseller, or generally a business consumer, a rescission is excluded entirely. There is no right of rescission for customers from countries outside the EU.
Instructions for the smoothest possible handling of the return
If possible, please send the goods back to us in their original packaging and enclose a copy of the received delivery note indicating which items you are returning. Indicating any additional information (e. G."defective product") is also helpful for us.
Enclosing the delivery note and using the original packaging are not a "must" (they are not a prerequisite for the exercise of your right, but simplifies and secures the handling for us.
Wir akzeptieren folgende Zahlungsarten:
In the case of payments using a credit card, the amount charged will be debited on the day the order is placed. When paying by credit card, the customer is required to provide the following details: cardholder’s name, card number, credit card company, expiry date, CVV code. Also, the Mastercard Securecode/Verified by Visa Code can be requested if it has been specified on the card. The information is transmitted using SSL encryption with at least a 128-bit key and is consequently not accessible to unauthorized parties.
Credit card payments are handled by Heidelpay Payment GmbH bereitgestellt. We only receive confirmation of the payments from Heidelpay and have no access to credit card details! We do not process or store any credit card information, please do not send us your card details by email.
PayPal payments are processed through PayPal (Europe) S.à r.l. et Cie, S.C.A. You can find their terms and conditions and further information in this link:
We only receive a confirmation of the payments from Paypal and have no access to your credit card or bank account information!
The SOFORT online direct transfer / payment method is offered by SOFORT AG. You can find more information in this link:
You require an online banking account (PIN/TAN) to pay by instant bank transfer. We will receive an immediate confirmation of the payment and can dispatch the goods without delay.
You can transfer the amount charged to our bank account within 1 week of placing the order:
We will ship the goods upon receipt of the payment. Please note that a bank transfer may take several days, especially on weekends or holidays. In urgent cases, we always recommend the payment methods mentioned above (credit card, instant transfer, PayPal).
In the event of a delay of the payment by the customer, we are entitled to claim late payment interests as stipulated by law.
The legal interest rate for payments due between businesses from commercial transactions is 8 (eight) percentage points above the base rate. The legal interest on late payments between private consumers and businesses is 4 (four) percentage points above the base rate.
In the event of late payment (even in the case of a delay not caused by the customer's fault), the customer is obliged to reimburse the reminder and collection charges, to which we are entitled as they are necessary for appropriate legal proceedings and proportionate to the claim: when consulting a debt collection agency, the customer is required to reimburse us for the resulting costs, provided that they do not exceed the maximum collection agencies’ fees.
If we carry out the dunning procedure ourselves, the debtor agrees to pay an amount of EUR 12.00 per reminder and an amount of EUR 5.00 per semester for keeping record of the debt situation in the dunning process.
Given a delay in acceptance/receipt of goods by customers who have ordered as businesses, we are allowed to store the items in our warehouse and charge a storage fee of EUR 1 per calendar day or part of a day. At the same time, we will insist on the execution of the contract..
We reserve the right to ownership of the service or goods delivered or of the media processed or created by us until all payments resulting from the commercial relationship with the customer have been received. If the customer resells goods subject to a retention of proprietary rights, he is also obliged to transfer the retention. The customer must notify us immediately of any access by third parties to our retained goods. Pledging, security assignments and similar, of the goods are only permitted with our prior consent.
In the case of delayed payments, if the payment is not made promptly after its reminder, the goods subject to retention must be returned immediately. The customer is responsible for the return costs.
The protection of your privacy is very important to us. Below you will find detailed information about the handling of your data.
Collection and processing of your data
You can visit our website without giving any personal information. If you want to shop, subscribe to our newsletter or use certain functions of our website, personal details are collected.
In order for you to be able to place an order in our shop and for us to process it, we need the following data from you: first name, surname, company name/VAT number (for companies), e-mail, street/house number, postal code, city, country, telephone number (for queries/order delivery) and password.
We need your email address and telephone number to be able to contact you as soon as possible in case of enquiries or information regarding your order. They are also required for the delivery by our shipping service provider.
We do not collect credit card information, as credit card payments are processed by our payment service providers (see above under "Payment"). They encrypt your credit card data via SSL (at least 128 bit) during the payment process.
Use and disclosure of your data
We use the information provided by you exclusively for contract fulfilment and strictly in accordance with legal regulations. For this purpose, as far as necessary, your data will be passed on to other companies, e.g. to our warehousing service providers (SCHACHINGER Logistik, Amazon Fulfillment for Amazon orders) and to our shipping service providers (e.g. DPD, DHL, Post, UPS). These companies are allowed to use your data only for order processing and not for other purposes, and are contractually obliged to us to comply with the legal regulations on data protection. However, in the event of a legal requirement, official order or official investigation, we are legally obliged to make the relevant information available to the authorities.
With your permission we will use your email address to send you our newsletter. You can unsubscribe at any time by clicking on the unsubscribe link at the end of each newsletter or by sending an email to email@example.com.
Storage of contract text
We save the contract text and send you the order confirmation by email. You can view and change your personal details at any time by logging in.
In order to use our shopping cart, cookies must be enabled! If you do not want to accept cookies, you can also order by email or phone.
Access information is stored every time a file is requested in the shop. The stored data about you will be used exclusively for statistical purposes. Disclosure to third parties by us, also in excerpts, is not permitted.
Use of Google Analytics and Remarketing
If you do not want to submit information to Google Analytics, you can disable this by installing a browser add-on: https://tools.google.com/dlpage/gaoptout?hl=en
Additionally to Google Remarketing we use other ad networks (Adroll, Facebook and others) to show you ads that match your browsing habits. The advertising networks store anonymous cookies and use other technologies to recognize your computer. If you browse an advertising network (e.g., Facebook) you will be shown relevant ads from Eventlights.
If you do not want advertising networks to display ads that match your browsing behavior, you can opt out of most networks on this page: https://www.networkadvertising.org/choices/
Use of social media plugins
We use plugins from the following social networks:
- Facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA
- Google+, operated by Google, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
IMPORTANT: We protect your data with the 2-Click solution: Only if you activate the plugin (e. g. from Facebook) by clicking on it, data will be transferred to the social network.
The social network receives information about your visit to our websites via the plugin (only if you have activated it by clicking on it!). If you are logged in to the social network, your visit can be associated with your account there. Any interactions with the plugin (e.g., clicking on "Like") can be saved by the network operator. Information on the use of data collected by each particular social network can be found on the Social Network's website in the "Privacy" section. If you would like to avoid the collection any data, please sign off from the corresponding social network before visiting our website!
Use of web analytics tools
Our website uses Hotjar, a web analysis tool. Interactions of randomly selected visitors with our website are recorded anonymously. This creates, for example, a log of mouse movements and clicks, in order to identify opportunities for improvement of the website. In addition, information on the operating system, browser, inbound and outbound links, geographical origin, as well as resolution and type of device used are evaluated for statistical purposes. This information is not personal and will not be passed on to third parties by Hotjar. If you want to disable Hotjar's data processing, you can find information about this here: https://overheat.de/opt-out.html.
Your contract data is encrypted and transmitted over the Internet via SSL (see Security menu). We protect our website and other systems by taking technical and organizational measures against loss, destruction, access, modification or dissemination of your data by unauthorized persons.
Right to information
You have the right to obtain free information about your stored data and, where applicable, the right to correct, block or delete such details, if it is legally possible.
If you have any questions about the collection, processing or use of your personal details, please contact our Privacy Officer in writing:
The warranty is based on the statutory provisions. It is limited to the statutory period of 24 months from the date of reception of the goods by the buyer or, in the case of services, from the date of completion of the service. In the case of justified complaints about defects, either free replacement or improvement shall be carried out, for which a reasonable period of time must be granted. If an replacement or improvement is not considered (not possible, too much effort, unreasonable, delay etc.), then the buyer is entitled to a price reduction or, if the defect is not insignificant, cancellation of the contract (rescission).
Any defects on the goods are to be reported as soon as possible upon delivery or when they become visible. However, failing to make such notification at the time of delivery or after a consumer's inspection does not affect the warranty. If the purchase is a commercial transaction (B2B), the customer must notify us if any defect or damage is found within 2 weeks after receipt of the goods.
Our company is only liable for damages caused by intent and gross negligence. This does not apply to personal injury or consumer business. The existence of slight or gross negligence must be proven by the injured party, unless it is a consumer transaction. Compensation of (defect) consequential damages, as well as other material damages, financial losses and damages of third parties against the customer, as far as it is not a consumer business, is excluded. Our company, as the operator of the web shop named in the imprint, provides the services with the greatest care, but is not liable for the services provided by third parties or purchased from third parties.
The guarantee must be lodged with the guarantor (manufacturer/sometimes with the seller, if the latter is the manufacturer) and is given in accordance with its regulations. Please refer to the contract confirmation for any warranty conditions. The use of the guarantee does not limit the legal warranty.
When shipping the goods to consumer businesses, the responsibility for loss of or damage to the goods shall not pass to the consumer until the goods are delivered (to the consumer or to a designated third party). If, however, the consumer has concluded the contract of delivery himself, without taking into consideration the options proposed by us, the responsibility passes to the carrier upon delivery of the goods.
The contracting parties agree on the application of Austrian law. If the consumer lives, has residency or is employed in the country, it may be justified to bring an action against him only in the jurisdiction of the court of the country of residence, ordinary residence or place of employment; this does not apply to disputes that have already occurred. The UN Sales Convention and all the provision relating to the UN Sales Conventions are expressly excluded.
For contracts with businesses, our registered office is the place of jurisdiction.
The place of performance for all services under the contract is our registered office.
All news, graphics and the design of our website serve exclusively for informative purposes to our customers and are protected by copyright. Our product images and texts cannot not be used online (e.g., in other webshops/resale of products) or offline (e.g., in product catalogues) - unless we agree to their use in writing in particular cases.
Product images in particular may contain protected content from third parties (e.g., Shutterstock) which is licensed exclusively for the use in our shop.
Texts in our shop should not be used in other web pages as this can lead to problems with search engines like Google (Duplicate Content).
If you want to present our products:
We are committed to participating in the Internet Ombudsman's arbitration procedures in the event of disputes:
Further information on the types of proceedings can be found at www.ombudsmann.at or in the relevant procedural guidelines:
Procedural Guidelines of the Internet Ombudsman for Alternative Dispute Resolution under the AStG (AStG-Mediation Procedure)
Guidelines for the conciliation procedure with the Internet Ombudsman outside the scope of the AStG (standard procedure)
The OS platform can also be used to resolve disputes with our company: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Our email address: firstname.lastname@example.org
Delivery is made by DPD, DHL or UPS. More information can be found here: https://www.eventlights.shop/fr/envoi/
The shipping costs can be found here: https://www.eventlights.shop/fr/envoi/
The text of the contract is stored by us and can be requested by you after completing the order process. You can print the order details immediately after submitting it. You can either use the subsequent page "Your order" or the email "Confirmation of receipt".
Claims for compensation within the meaning of the Product Liability Act are excluded, unless the claimant proves that the error was caused in our area of responsibility and by gross negligence. The contractual partner waives the possibility of offsetting. However, this does not apply to consumers. We recommend that declarations, notifications, etc. directed to us -with the exception of notifications of defects- are addressed in writing.
Voluntary code of conduct: https://www.guetezeichen.at/zertifikate/shopzertifikat/wwweventlightsat/
You can check our e-commerce trust mark here: https://www.guetezeichen.at/zertifikate/shopzertifikat/wwweventlightsat/